Frequently Asked Questions

Sign-in returns 500 or behaves unexpectedly

Cookies from another similar service are often the cause.

1. Open the sign-in page and press F12 → Application → Cookies
2. Delete cookies associated with api.sunai.lol
3. Refresh and sign in again

Model not found

Check these items in order:

1. Does the token group include the model? See Billing and groups
2. Does the model name exactly match the model catalog?
3. Is the Base URL correct? OpenAI-compatible clients require /v1

401 authentication error

• Is Authorization: Bearer sk-... complete?
• Is the token disabled or expired?
• Did you copy an extra space?

Timeout or endless loading

1. Confirm that the address is https://api.sunai.lol or https://api.sunai.lol/v1
2. Check the status page
3. Try https://api2.sunai.lol

Balance did not update after payment

Refresh the console. If the payment window does not appear, disable your system proxy temporarily and retry.

CLI installation fails or the command is not found

Start with the environment check.